Common Issues
1. Not all revisions have word counts
This is a limitation of the Google Drive™ API. Depending on the hot-cache on Google's backend, only some unnamed revisions are returned. The add-on will attempt 3 times to load more revisions to get a more complete picture.
Solution: You can also trigger this manually by clicking the Timeline Refresh button within the add-on sidebar.
2. Authorization or permission issues
If you continue to have permission issues when authorizing the add-on, Google account switching conflicts may be occurring.
Solution: Sign out of all other Google accounts before authorizing this add-on. Guest mode also works, but Incognito mode does not work because it blocks required cookies.
Contact Us
If you have any questions, experience technical issues, or need help using Plotline, please reach out to us directly:
Email Support: plotline@robotnyc.com
You can also start a discussion on our GitHub Discussions page.